SHIPPING AND RETURNS POLICY
1. Billing and Shipping Policy
Mode of Payment
You can pay online securely via credit card, debit card or net banking though PayUMoney. We also accept direct bank transfer. Cash on delivery is also available. The option will be available in the ‘Cart’ or ‘Checkout’ page. In case of online payment, once the funds are successfully received, we will dispatch your order.
Time Of Delivery
Most orders will be shipped between 1-5 business days, depending on the speed of shipping you chose and also depending on the location. The shipping choice will be available in the ‘Checkout’ Page.
How do I track the delivery status?
Once your order is shipped, please contact us with reference to your invoice number/tracking number and we will update you with the delivery status.
Please note that each shipment of items in an order requires an adult’s signature upon delivery. If there is any change in the delivery address, please contact us.
What happens if I am not at my delivery address at the time of delivery?
We will contact you prior to delivery to confirm the time of delivery. However, if nobody is at the address of shipment, we will contact you to reschedule the date and time of shipment. We will not leave your shipment unattended.
Do I have to sign for the parcel personally, or can someone else sign for it?
People in your household can sign for the parcel but they will be asked for some proof of identification.
Out of stock items and Pre-Orders
Orders will not be placed when the products are out of stock. If you wish to pre-order there will be an option to do so on the product page, or else please send us an email on firstname.lastname@example.org. If you pre-order a product: As soon as the product is back in stock, you will be notified via email and it will be shipped to you on a priority basis.
2. Returns and Refund Policy
How can I return a product ordered from Breathify?
To return a product purchased on breathify.in, please tell us the reason for your return in an email to email@example.com or call us on the mobile number +91 9810502354. We will refund the entire cost of the returned item, less applicable bank charges of 2%. For further assistance, please check our Support Page.
Limits of returns
You can return any product bought from breathify.in before the product is opened and used and the packaging is not thrown. This should be done within 7 days from the date of invoicing. Return shipping has to be borne by the customer. If the product is used or packaging is thrown, it will not be acceptable for return.
How and when will I get my refund?
We will initiate the refund process once we receive the returned items. The refund will be made to the same payment option originally used to pay for the order. However, in some cases, we can issue a refund via bank transfer or cheque.
You may cancel your order before your order has shipped. If the cancellation is made after your product has shipped or delivered, it will have to be returned and refunded. Please refer to the above return process for returning a product.
What policy breach procedures we have in place
Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to Breathify Inc.
D-5, Neb Valley, Neb Sarai, New Delhi, 110068 IN
Ph : +91 9810502354
Still have questions?
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