Shipping and Returns Policy
1. Billing and Shipping Policy
Mode of Payment
You can pay online securely via credit card, debit card, UPI, eWallets or net banking though PayUMoney. Cash on delivery is also available during most of the times. The option will be available in the ‘Cart’ or ‘Checkout’ page. In case of online payment, once the funds are successfully received, we will dispatch your order.
Time Of Delivery
Most orders will be shipped between 1-5 business days, depending on the speed of shipping you chose and also depending on the location. The shipping choice will be available in the ‘Checkout’ Page.
Please note that each shipment of items in an order requires an adult’s presence upon delivery. If there is any change in the delivery address, please contact us.
What happens if I am not at my delivery address at the time of delivery?
We will contact you prior to delivery to confirm the time of delivery. However, if nobody is at the address of shipment, we will contact you to reschedule the date and time of shipment. We will not leave your shipment unattended. We may give it to the security staff on your behalf.
Do I have to receive the parcel personally, or can someone else sign for it?
People in your household can receive the parcel but they will be asked for some validation of identification like name and relation.
Out of stock items and Pre-Orders
Orders will not be placed when the products are out of stock. There will be a button to “notify me when available” – enter your email address to get a notification on when the product is back in stock. If you wish to pre-order there will be an option to do so on the product page, or else please send us an email on email@example.com. If you pre-order a product: As soon as the product is back in stock, you will be notified via email and it will be shipped to you on a priority basis.
2. Returns and Replacement Policy
Do we offer returns?
At the moment, we do not offer a return or refund. However, we have a replacement policy. There are two kinds of replacement:
- Product Defect after delivery– In case of any electronic malfunction or product failure which occurs after a correct and working product is delivered, then the product shall be replaced to the customer free of cost within 10 days of delivery. A complaint must be filed with us within the 10 day period.
- Product Damage during delivery (Shipping Damage) or Wrong Product – In case there occurs any shipping damages, whether internal or external, or a wrong product is delivered (different than the model the customer ordered), then the product shall be replaced to the customer free of cost within 2 days of delivery. A complaint must be filed with us within that 2 day period.
The replacement terms will be as per our warranty.
Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. We may contact you to ascertain the damage or defect in the product prior to issuing replacement.
Limits of replacement
You can replace any product bought from breathify.in before the product is opened and used and the packaging is not thrown. This should be done within 10 days from the date of invoicing. Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. Replacement shipping has to be borne by the customer. If the product is used or packaging is thrown, it will not be acceptable for replacement.
How and when will I get my replacement?
We will initiate the replacement process alongside receiving the returned items. The replacement item will be shipped to you after we have received and inspected the defect in the returned item. In case the defect is not legitimate or covered under our warranty, we will ship the same product back to you.
What policy breach procedures we have in place
Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to Breathify Inc.
D-5, Neb Valley, Neb Sarai, New Delhi, 110068 IN
Ph : +91 9310922245
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